Lagos, Nigeria: The Lagos State Consumer Protection Agency (LASCOPA) has successfully recovered ₦530 million for consumers in the state, marking a significant milestone in its efforts to uphold consumer rights and ensure fair business practices.
The agency’s General Manager, Mr Afolabi Solebo, made this known at the maiden edition of the Consumer Appreciation and Awards event for stakeholders, held at Alausa, Ikeja, on Tuesday.
Solebo also stated that, as part of its consumer complaints and redressal efforts, since the agency’s inception in March 2018, it had received 11,101 consumer complaints, of which 10,474 had been successfully resolved.
He noted that 437 complaints are currently being processed, and 197 have been referred to relevant agencies for further action.
The general manager also disclosed that LASCOPA had conducted over five enforcement operations to remove expired and hazardous products from the markets.
Solebo emphasised the agency’s commitment to protecting consumer rights and promoting fair trade practices.
He stated that the agency had intensified consumer education through major campaigns and partnerships with the National Youth Service Corps, schools, trade associations, market leaders, and community groups.
“We are dedicated to building a Lagos where every consumer can buy, trade, and consume with confidence.
“Together, let us continue to build a Lagos where consumer rights are respected, businesses thrive on integrity, and every resident enjoys the assurance of safety, fairness, and value,” he said.
Solebo explained that the event was an opportunity for LASCOPA to celebrate the invaluable role of stakeholders in promoting fair trade, protecting consumer rights, and strengthening public trust in Lagos markets
.
According to him, the event spotlights individuals and organisations that have distinguished themselves in safeguarding consumer rights and promoting consumer-friendly practices.
The highlight of the event was the presentation of awards to several corporate organisations in recognition of their outstanding commitment to consumer protection and service excellence.
The awardees are: Ikeja Electric Distribution Company, British Airways, Friesland Campina Wamco Nig. Plc, Jumia, Spar Market, Guaranty Trust Bank, Palmpay Ltd, among others.
Mrs Marilin Oruwari, the Chief Operating Officer of Jumia, thanked LASCOPA for the recognition, assuring them of the company’s continued support and protection of customer interests nationwide.
Similarly, Mr Yomi Eleyowo, a representative of Friesland Campina Wamco Nig. Plc. Applauded LASCOPA for the recognition awards.
He said, “We will continue to collaborate with the agency and make sure that consumers get value for their money and that they’re well protected.”