Kaduna, Nigeria: As part of 2025 Customer Service Week, the National Emergency Management Agency (NEMA) mobilised Kaduna communities to boost disaster preparedness and public engagement.
The celebration, themed ‘Mission Possible’, highlighted the agency’s commitment to excellence, empathy, and accountability in humanitarian service delivery to Nigerians affected by disasters and emergencies.
The Director-General of NEMA, Mrs Zubaida Umar, represented by the North-West Zonal Director, MrSani Lokoja, said the event was not merely an annual ritual but a reaffirmation of the agency’s values and service culture.
“As the nation’s apex disaster management agency, our customers are the millions of Nigerians whose lives and livelihoods depend on our efficiency, empathy, and professionalism,” she said.
Umar explained that disasters often occur without warning, making compassion and a timely response crucial to restoring hope.
She said the week’s activities included sessions on quality assurance and compliance in humanitarian service delivery to ensure that relief reached those who needed it most.
She commended NEMA staff, frontline responders, call-centre operators, and partners for their professionalism and resilience, urging them to sustain a service culture rooted in empathy, teamwork, and integrity.
Also speaking, Mr Sulaiman Muhammad, Head of Operations, NEMA Kaduna Office, said the customer service day provided a platform for the residents to engage with the agency, evaluate its services, and enhance cooperation in disaster management.
Muhammad stated that disaster management was a shared responsibility, adding that public participation was essential to an effective response.
“The simulation we conducted today represents a real-life emergency scenario.
“It shows how our team responds to a fire incident from evacuation to treatment of casualties by paramedics based on injury severity,” he said.
Muhammad reiterated that NEMA remained on standby 24 hours a day to respond to emergencies across the state, to save lives and protect property.
He urged the residents to stay vigilant and promptly report emergencies to NEMA or relevant authorities for quick intervention.
The event featured a live disaster simulation, interactive feedback sessions, and discussions on strengthening community participation in emergency response across Kaduna State.
