Lagos: The Federal Competition and Consumer Protection Commission (FCCPC) has commended the Lagos State Electricity Regulatory Commission (LASERC) for implementing reforms to tackle estimated billing and strengthen consumer protection in Lagos’ electricity sector.
FCCPC issued a statement signed by its Director, Corporate Affairs, Mr Ondaje Ijagwu, on Tuesday in Lagos to give the commendation.
The commission said the reforms, highlighted in LASERC’s 2025 Lagos Electricity Market Report, include stricter enforcement against electricity supply without meters. The reforms also involve a phased rollout of universal smart metering across the state.
Under the initiative, LASERC plans to begin compulsory metering from 2026 through feeder-by-feeder deployment of smart meters. The reforms also include tighter oversight of electricity distribution companies, improved complaint-resolution mechanisms, and sanctions for operators that fail to comply with regulations.
The Executive Vice Chairman and Chief Executive Officer of FCCPC, Dr Tunji Bello, described the reforms as a significant step toward transparent billing and increased consumer confidence.
“Estimated billing remains one of the leading sources of consumer complaints within Nigeria’s power sector.
“Measures that accelerate metering and improve billing transparency are important to consumer protection and overall market accountability,” Bello said.
According to him, effective metering promotes fairness, reduces billing disputes and strengthens accountability within the electricity market.
Bello urged other state regulators and governments to adopt similar reforms to improve oversight of services and consumer protection.
He also called on electricity distribution companies and market operators to support metering programmes and comply with consumer protection obligations.
The FCCPC noted that LASERC’s report identified service delivery gaps, challenges in complaint resolution, and electricity supply issues affecting consumers in Lagos.
According to the commission, the findings show a need for stronger consumer safeguards. They also highlight the need for sustained infrastructure investment and better electricity service delivery nationwide.
The FCCPC reaffirmed its commitment to promoting transparency, accountability and fair market practices across the electricity sector.
